Frequently asked questions about car hire
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Cancellation Policy for pre-paid reservations
Prepaid reservations benefit from a lower rental rate than “pay on arrival” reservations and as you will understand, there are costs associated when a customer cancels (bank charges for the payment & refund, admin etc). Therefore, if you pre-pay for your booking the following charges will apply:
If you cancel more than 48 hours before the scheduled pickup time a 15€ admin cost will be deducted from any refund.
If you cancel less than 48 hours but more than 2 hours before the scheduled pickup time a 25€ cost will apply.
If you cancel with less than 2 hours notice, or if you fail to arrive then the full amount paid will be charged.