Frequently asked questions about car hire
How can we help you?
Do I have to leave a deposit?
Most of our clients enjoy car hire with no deposit because they book our Ultimate package or purchase complete protection by choosing our SCDW in reception. However if you have not booked our Ultimate package or purchased our additional Super Collision Damage Waiver (S.C.D.W.) directly with Drivalia (Drivalia.com or at the rental desk), you will be required to leave a deposit of the amount of the car group excess which must be secured on the credit card (only VISA or Mastercard) of the main driver. The deposit amount depends on the vehicle type and ranges from 1000 – 2000 €.
Please note that we cannot accept deposits on credit cards that are not in the name of the main driver nor are we able to accept debit cards or pre-paid currency cards. If you have purchased an excess cover from another company you will still be required to leave a deposit of the amount of the excess as this is a separate contract between you and a third party.
Although in almost every case booking our Ultimate package or choosing SCDW cover removes the need for a deposit, we do always reserve the right to request a deposit for any reason at our sole discretion. We also reserve the right to request a deposit in the case of the main driver being aged under 25 years old. In some cases, a fuel deposit may be required. If you have any doubts please contact us to clarify this.