Frequently asked questions about car hire
How can we help you?
Does SCDW & Ultimate really include everything?
If you purchase our SCDW cover or book your car hire on our Ultimate package then you can relax in the knowledge that you are covered for everything with the exception of the interior of the vehicle, your personal belongings or special cleaning should you return the car exceptionally dirty inside.
The only times you would not be covered are in the event of deliberate negligence on your part. Naturally, if you are negligent (for example over the alcohol limit, driving where you shouldn’t be, return the car with internal damage or the car is stolen because you left the key inside it, then you may bear responsibility, but under normal conditions, you will never pay for any damages that might occur if you have our full cover because Drivalia Ultimate and our SCDW cover are designed to give you complete peace of mind.